We want you to feel confident packing this little guide on every adventure—but if something’s not right, we’re here to help.
Returns
If your order shows up in less-than-perfect condition, please email us using the contact form below within 14 days of receiving it. Include your order number and a photo of the issue so we can make it right.
Due to the nature of this product and its use in outdoor environments, we don’t accept returns unless the item arrives damaged or defective. To be eligible for a return, your item must be unused and in the same condition that you received it.
Refunds
If your return is approved due to damage or defect, you can choose to receive a replacement product or to be refunded to your original payment method. Please allow a few business days for your bank or credit card provider to process it.
Late or missing refunds
If you haven’t received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company, it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us using the form below.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
Shipping returns
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Questions?
We’re a small, adventure-loving business and we genuinely care about your experience. If something’s off, reach out—we’ll do our best to fix it.